I can't obtain the complaint area on the American Airlines Web-site to work. So Here is the only put i can find to article my info before mailing it towards the cooperate Workplace.
I also desire to comment on the superb service AA presents towards the handicapped. I am 84 years outdated and now want wheelchair support to acquire about while in the airports. I was shocked and delighted for the support I obtained, as well as for the attitudes with the individuals that assisted me Together with the wheelchair aid, and likewise the drivers in the handicap carts in Charlotte airport. They have been all so helpful and very pleasant too.
When I bought into the complimentary hotel that American set up for me, I named 800-433-7300 and talked to an agent there who, to my surprise was unable to see flights that were available on USAIR. She told me there have been no open up seats on any on the early USAIR flights. I was online and could see that there were obtainable flights. I really booked a flight to demonstrate it to her.
I wanted to Enable you are aware of of an outstanding younger female you've Functioning for you at Dallas-Ft. Worth airport. Her title is Nyanina Kong, and he or she goes through the name of Nina.
There's a middle aged African American female with a short hair cut and glasses at your Philadelphia Airport location who refused to provide me her comprehensive title when I requested it as a result of her despicable Mindset. She eventually informed me her identify was “D†and hid her identify badge as she mentioned this. “D†doesn't have earned a task in buyer service and particularly not inside your first-class sign in place exactly where I encountered her. As I rushed previous the prolonged TSA line to the self service ticketing counter with only 40 minutes until finally my flight departed I used to be happy to see there was a cost-free kiosk. I began to retrieve my reservation and midway by this process “D†walked as much as me and claimed “This can be for first class passengers only†I looked up from your display confused simply because there wasn’t any indication or indicator which the kiosks have been top quality kiosks and Furthermore I wondered how “D†knew I used to be or wasn't firstclass and why she would make these kinds of an assumption. I replied “Justification me?†“D†condescendingly stated “These kiosks are for first-class travellers onlyâ€.
I have bundled an short article that outlines your business as becoming the worst airline inside the marketplace which is not a thing to get pleased with. Depending on my experience I'll say that i'm by no means gonna fly with your organization once more, and neither will any one I am aware. I have previously publically declared my frustrations with your airline on the many social networking internet sites.
I are in NYC and operate in The style business enterprise building 30k a calendar year, so buying a $360 flight was an enormous deal for me. I recently used for and been given the AAdvantage bank card due to the fact due to enterprise I'll now be bicoastal and traveling NYC-LA very often, which was the reason for my previous journey. I are already traveling AA for a few years Which is the reason I chose them as my airline of choice for my impending bicoastal vocation. On my past flight #738 on March 25 2013 they missing my luggage and it has been above each week now. Resulting from the nature of my flight I'd many valuables in that bag. I am in Manner and have been amassing rare and highly-priced pieces during my life, most of which I brought with me and possess gathered on travels that I have flown with your business.
At check in for flight 2356 my bag was seen by staff as outsized. Positioned in measurement Verify & was one inch to tall . My gripe- my partner with equivalent bag was not ( diff shade) questioned to sizing check. noticed several of course too tall baggage earlier Test pt. your losing $.
Sadly as a result of weather conditions I had been not able to get out of your tri towns on time this past week. Nevertheless I am very pissed off with American Airways purchaser service.
What superior is writing your displeasure to this so called “shopper service†if almost nothing is done to address the grievance.
Make sure you notify me how This may be resolved. I do enter the proper precheck quantity around the reservation type and the customer service agent has also Check out it. This doesn't use very good relations having a customer who flies eight to 10 situations a year.
I booked and compensated for our trip for journey March ten, 2016. These tickets were not low-priced And that i might have used miles. As I booked the journey early and there seemed to be an abundance of Small business Seats, I had been self-confident that we would have the capacity to use my Enhance. In truth, I was informed there was not one person booked in Business and it “seemed great†for an update.
On Dec. fifth my spouse, Tamar and friends Keith and Janet Burd and I were being getting back from a seven working day cruise on Celebrity Cruise Strains. We were being scheduled to return from Miami to Louisville, KY by using Charlotte on American flight 2448 at one:00 P.M.The flight was delayed and we have been at risk of missing our connecting flight from Charlotte. The ticket agent certain us that we would've an abundance of time to generate the connection in Charlotte. Very well, the flight bought afterwards and later on as well as ticket agent then told us that we would have to make any connecting flight modifications in Charlotte. After the airplane last but not least arrived and all travellers boarded, there was another delay as a consequence of mechanical challenges. Then, the flight was cancelled and we were instructed to return on the gate exactly where an agent would rebook us. Ok so…..one hundred fifty travellers with one particular agent !
senores American Airlines me dirigo a ustedes yo Yolanda Alvarado,mande una nota anterior la cual no se si llego resumo perdi mi conexion saliendo vuelo retrazado four minutos tarde que tenia saliendo de Caracas to Miami vuelo 914 code#UQAHQD/AA perdi mi conexion yendo a NY y tuve que acarrear yo con los gastos no es justo que el vuelo se retraso por site visitors aereo y yo pague con lodge y comida agradeceria y se me rreconozca lo ocurrido esto ocurrio el dia 23 de Agosto de 2014sin Your Domain Name mas agradezco su atencion 201 921 8130 o mi mail gracias